Loss Adjuster - Secomar

A transport loss adjuster is a specialist appointed by an insurance company to investigate, assess, and manage claims for damage or loss to goods during transit.

They determine the cause and extent of the damage, verify if the claim is covered under the policy, and provide an expert report to the insurer to help them determine the settlement.

Their work can involve complex cases across automotive, rail, marine, and air transport.

maritime survey services:

P&I Surveys
Loss Adjusting
Ultrasonic Hatch Cover Testing
On/Off Hire Surveys
Draught Surveys
Ship Pre-Purchase Surveys
Lashing and Securing Surveys (for flat rack containers and breakbulk)

Is the Loss Adjuster working for the insured or the insurance company?

The Loss Adjuster is appointed and paid by the insurance company to provide an independent and impartial assessment of the claim. Their primary role is to establish the facts regarding the loss, verify policy coverage, and provide an expert recommendation to the insurer regarding the settlement amount.

What is the typical process once a Loss Adjuster is appointed?

Upon appointment, the Adjuster immediately conducts an on-site inspection to secure evidence and assess the damage extent. They review all relevant documentation (Bill of Lading, policy conditions, logs) and liaise with all involved parties (carriers, surveyors) before submitting a detailed final report that guides the insurer’s decision.

How does the Loss Adjuster verify if the claim is covered under the policy?

The Loss Adjuster meticulously compares the cause and nature of the loss (as determined by their investigation) against the specific terms, exclusions, and warranties stipulated in the insurance policy. They ensure that the damage or loss falls within the scope of coverage agreed upon between the insured and the underwriter.